bdbajee 20's Privacy Policy

Scope of Information Collection

bdbajee 20 collects only the information necessary to operate our services properly. Information is collected from two main sources: what you provide directly and what our system records automatically.

1.1 Information You Provide

• At registration: full name, date of birth, email address, mobile number, and password.
• At identity verification: national ID or passport number and related documents.
• At payment: bKash, Nagad, Rocket, or Upay account number (we do not collect card or bank account numbers).
• When contacting support: your messages and any attached files.

1.2 Automatically Collected Information

• IP address, device type, operating system, and browser version.
• Session duration, pages visited, and click history.
• Information obtained from cookies and similar tracking technologies.
• Transaction records — details of deposits, withdrawals, bets, and winnings.

We never store your password — it is kept only as an encrypted hash. No financial card details are stored on our servers either.

Purpose of Information Use

Collected information is used only for the purposes listed below:

• Account management: registration, login verification, sending OTPs, and password recovery.
• Payment processing: confirming deposits and withdrawals and maintaining transaction history.
• Identity verification: confirming that the user is 21 years of age or older.
• Customer support: resolving your issues via live chat or email.
• Fraud prevention: detecting suspicious transactions and ensuring account security.
• Responsible gaming: identifying unusual betting patterns and taking necessary action.
• Service improvement: reviewing site performance to improve the user experience.
• Marketing: sending relevant offers and bonus notifications if you have given consent.

We never sell your information to third parties. You have the option to opt out of marketing communications at any time.

Cookies and Tracking Technology

bdbajee 20 uses cookies to run the website correctly and to maintain a smooth experience for you. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential cookies: maintain sessions and keep you logged in — the site cannot function without these.
• Functional cookies: remember your language preference and other settings.
• Analytics cookies: used to understand site traffic and usage patterns.

3.2 Cookie Control

Cookies can be disabled in most browsers, but doing so may limit some site functionality. Disabling essential cookies may disrupt the login or payment process.

Information Disclosure and Sharing

We may share your information with third parties only under strict conditions and only in the following cases:

4.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure companies — who work on our behalf and are bound to uphold the same privacy standards.

4.2 Legal Obligations

If disclosure of information is required due to a court order, an official directive from an investigative authority, or a legal obligation, we may provide the necessary information.

4.3 Fraud Prevention

If fraudulent activity is detected on an account, the relevant information may be shared with anti-fraud agencies. In such cases we take the utmost care to protect your user data. For detailed terms of service, please read our Terms and Conditions.

Under no circumstances is your information sold or transferred to advertising agencies or third-party marketing companies.

Technical Security Measures

bdbajee 20 has put in place several technical and procedural measures to keep your information secure.

• SSL encryption: all communication between the website and server is encrypted with 256-bit SSL.
• Data encryption: sensitive personal information is stored in encrypted form in the database.
• Access control: only authorised staff can view the information they need.
• Regular audits: security measures are reviewed and tested on a regular basis.
• Two-factor verification: the option to enable an OTP-based second verification layer on your account.
• Firewall protection: advanced firewalls are used to prevent unauthorised access.

However, no method of transmitting information over the internet is 100% secure. Keep your password private and contact our support team immediately if you notice any suspicious activity.

Data Retention Period

We retain your information for as long as it is necessary to provide our services or to meet legal obligations.

• Active account data: for as long as the account is active and for a set period after it is closed.
• Transaction records: financial records are retained in accordance with applicable regulations.
• Support communications: kept for a defined period even after an issue is resolved.
• Marketing consent records: if you opt out, that record is kept to prevent accidental future contact.

Once the required period ends, information is securely deleted or anonymised.

User Rights

As a bdbajee 20 user, you have the following rights over your own information:

7.1 Right to Access

If you want to know what information we hold about you, contact our support team. After verification, a response will be provided within the set timeframe.

7.2 Right to Correction

If any information in your profile is incorrect, you can request that it be corrected.

7.3 Marketing Opt-Out

If you do not wish to receive promotional messages, you can opt out at any time. This will not affect your access to core services.

7.4 Account Closure Request

You may close your account at any time. Even after closure, some information may need to be retained for a set period due to legal obligations. For help with responsible gaming matters, please visit our dedicated page.

Minor Users and Age Verification

All casino and betting activities on bdbajee 20 are for users aged 21 or older only. We do not intentionally collect any information from minors.

• Date of birth is verified as a mandatory step at registration.
• In cases of doubt, a request may be made to confirm age through a government-issued ID.
• If a minor has registered by mistake, their information is deleted as soon as it is discovered.

Third-Party Links and Services

The bdbajee 20 platform uses software from various game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe to run games. These developers may have their own privacy policies.

For payments, the terms of bKash, Nagad, Rocket, and Upay apply. You are advised to read their privacy policies before providing your information on those platforms. For answers to any questions about general use of our platform, see our FAQ page.

Policy Changes

This privacy policy may be updated from time to time due to changes in services or legal requirements. If there are significant changes, we will notify you via your registered email or through the site.

• The "Last Updated" date at the top of the page always indicates the most recent version.
• If you continue to use the site after a change, you are considered to have accepted the updated policy.
• For major changes, consent may be collected again.

Contact and Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, seven days a week in both Bengali and English. To learn more about us, visit our About Us page.

After a complaint is submitted, an initial response is generally provided within business days.